Frequently Asked Questions

While many customers can handle a basic setup themselves, professional installation is recommended when the dish requires secure mounting, clean cable management, or navigation of challenging rooflines. It is also highly beneficial for overcoming potential obstructions like trees or ensuring robust WiFi coverage across larger properties.

We provide professional Starlink installation services throughout Wales, from coastal regions to inland valleys, including remote rural locations.

Most installations are completed within 2-3 hours, depending on mounting requirements and property layout.

We offer various mounting solutions including roof mounts, wall brackets, pole mounts, and ground-level installations, all based on your property’s specific requirements.

The Starlink Mini is a compact, all-in-one portable kit designed specifically for users on the move rather than for permanent home use. It features a built-in Wi-Fi router and a smaller footprint that fits easily into a backpack, making it ideal for hikers, travelers, and digital nomads. While highly efficient, it is engineered for mobile portability and temporary setups rather than the high-demand, multi-device requirements of a standard household installation.

While your Starlink dish provides high-speed internet to your property, poor Wi-Fi is usually caused by the signal struggling to penetrate thick walls or reach distant rooms. To fix this, we can professionally install additional Wi-Fi access points or a mesh system to ensure a strong, seamless connection throughout your entire home. This bypasses the limitations of a single router and delivers the full speed of your Starlink connection to every corner.

Yes, we offer a comprehensive site survey to determine the optimal location for your Starlink dish, ensuring the best possible signal and internet performance.

Our service includes professional mounting, system setup, WiFi configuration, speed testing, and a full demonstration of your new Starlink system.

Absolutely. Starlink is an excellent choice for businesses of all sizes, especially those in areas where traditional broadband is slow or unreliable. With download speeds of up to 300Mb and low latency, Starlink provides the fast, stable internet connection your business needs for video calls, cloud services, online sales, and day-to-day operations.

Our team can install and configure your Starlink system to ensure your entire premises—whether it’s an office, shop, farm, or workshop—enjoys reliable, high-speed connectivity. If you have specific requirements or need advice on the best setup for your business, we’re here to help every step of the way.

We use advanced mapping technology and professional equipment to identify areas with optimal satellite visibility and minimal obstructions.

During our survey, we’ll identify potential obstructions and recommend the best mounting position to ensure clear satellite visibility.

Yes, we can implement additional networking solutions to distribute your Starlink internet connection throughout your property.

Typical speeds range from 100-500Mbps, but actual performance depends on various factors which we’ll discuss during installation.

Yes, we manage everything from physical installation to system configuration, ensuring your Starlink service is fully operational before we leave.

No, the download and upload speeds are set by Starlink, not by us. We recommend using starlink’s coverage checker for more information.

We don’t supply Starlink hardware as you will get the best price by purchaseing direct from the Starlink website.